Returns & Exchanges

At ESSE Purse Museum & Store, we want you to be completely satisfied with your unique accessory. If your purchase doesn't perfectly suit your style, we offer returns or exchanges on unused items within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Carefully pack your item in its original packaging, ensuring all tags are attached and the original receipt is included.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our curators inspect the returned item, we will process your refund to the original payment method within 5-7 business days.