Frequently Asked Questions
Everything you need to know about shopping with ESSE.
What is the shipping policy for online orders?
We ship via major carriers within the United States. Orders are typically processed within 2-3 business days, and tracking information is emailed as soon as your package departs from the museum store.
What is your return and exchange policy?
We accept returns on unworn and unused items within 30 days of purchase. Items must be in their original packaging with all tags attached. Please note that certain vintage or limited-edition items may be final sale.
Are the handbags sold online vintage or new?
Our collection features a curated mix of contemporary designer pieces, artisan-crafted bags, and unique vintage finds that reflect the history of the handbag showcased in our museum.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and its territories. We hope to expand our shipping capabilities to international fashion enthusiasts in the near future.
How do I care for a vintage purse purchased from ESSE?
We recommend storing vintage bags in a cool, dry place inside a dust bag. Avoid direct sunlight and moisture. For specific material care, please refer to the care card included with your specific purchase.
Can I purchase a gift card for the museum store?
Yes, we offer digital gift cards that can be redeemed online or in person at our Little Rock, Arkansas museum location. They are the perfect gift for any handbag aficionado.